        SUPPORT-AUTOMATION      

Support that runs automatically.

Repetitive support requests take up hours of your team’s time every day, while customers still wait too long. We build systems that route tickets automatically, use AI to answer common questions and let your team focus on complex cases.

Free introductory call

The challenge

“Our support staff answer the same questions a hundred times a day, leaving no time for the difficult cases. Customers wait, and the team gets frustrated.”

CORE SERVICES

What the system takes care of for you.

01

Automatic ticket routing

AI classifies incoming support requests and assigns them to the right team or agent in milliseconds, based on topic, urgency, language and customer segment.

02

AI-powered first responses

Around 70% of support requests have known answers. Our AI helpdesk responds instantly with accurate information grounded in your knowledge base, resolving many tickets before a person needs to step in.

03

Escalation rules

Complex cases, unhappy customers detected through sentiment analysis, and VIP customers are escalated to the right team member with full context and a concise AI summary.

04

Slack & email integration

Does your team use Slack? We can integrate support into your existing conversations: new tickets appear in Slack, and replies can be sent from there.

05

Knowledge base & FAQ automation

Frequently asked questions are identified and added to a structured knowledge base. The AI continuously improves its answers using real conversations and customer feedback.

06

Reporting & performance tracking

Which topics come up most often? Which agent resolves the most requests? How long does resolution take? A complete dashboard gives you a clear daily view of support operations.

PROCESS

From analysis to a support system that keeps working.

01

Support audit & categorisation

We review your last three months of support tickets to see which requests occur, which can be answered automatically and which need a person. You receive a clear automation plan.

02

Build the AI helpdesk

We configure the AI using your knowledge base, FAQs and past tickets. We set up ticket routing, connect email, Slack, your CRM and helpdesk, then test the complete system.

03

Launch & ongoing improvement

After launch, we review response quality every week, correct inaccurate or incomplete answers, add new FAQ topics and keep improving routing based on real data.

Technology

The tools we work with.

Zendesk Freshdesk Intercom HubSpot Service Hub Jira Service Management Slack Microsoft Teams Email (IMAP/SMTP) Custom ticketing via API

FAQ

Frequently asked questions for this service.

Will AI replace my support team?

No. AI handles 60–80% of repetitive requests so your team can focus on complex cases where empathy and experience matter. The aim is to reduce frustration, not headcount.

How is the knowledge base maintained?

We start with your existing FAQs, help articles and past tickets, then improve the content through feedback. When AI gets something wrong, the knowledge base is updated. Your team can edit it too.

What happens with urgent or sensitive requests?

Clear escalation rules send specific keywords — such as a complaint, legal issue or emergency — straight to a person. The same applies whenever the AI is unsure. The handover includes the ticket history.

Will it work in my industry?

It works well in e-commerce, SaaS, services and healthcare with suitable data protection measures. We assess compliance requirements before starting in highly regulated industries.

USE CASES & INDUSTRIES

Who benefits most from support automation.

SaaS

Software companies & platforms

High ticket volumes often come from technical issues, password resets and onboarding. AI can resolve 60–80% of requests automatically, leaving the team free to focus on harder problems.

E-COMMERCE

Online shops & platforms

Order status, returns and delivery times are predictable enquiries. Automated replies using live data from your order system can answer the most common questions immediately.

SERVICE BUSINESS

Agencies & service businesses

Project updates, invoice questions and scheduling requests can be answered automatically, giving your team more time for work that creates value.

EDUCATION

Online courses & learning platforms

An AI helpdesk handles technical questions, access issues and course-content queries, reducing the support team’s workload and ensuring learners can get help at any time.

Next step

How much time does your team spend on repetitive enquiries?

We will review your support operation at no charge and show you which requests could be automated right away.

Book an introductory call